As a result of the global COVID 19 pandemic and the shortage of microchips, certain Mercedes-Benz USA model vehicles will be delivered by Mercedes-Benz USA without the microchip that operates the vehicles Hermes system control module. Mercedes-Benz USA will retrofit the vehicle with the required microchip at no cost to you once they are available. Vehicles that are not equipped by Mercedes-Benz USA with the active HERMES COMMUNICATION MODULE will not be able to operate certain features in the vehicle until the module is retrofitted in the vehicle by Mercedes-Benz USA.
Mercedes-Benz USA has advised that the absence of the Hermes Communication Module in this vehicle does not pose an unreasonable risk to safety, but the vehicle will be unable to perform the following functions:
eCall emergency call system, Mercedes me Connect Standard Services, Extended MBUX Functions, Live Traffic Information, Map Update, Navigation Services, Hard-Disc Navigation, Remote Services, Remote Services Plus, Remote Services Premium, Remote Services Advanced, Digital Key Handover, URBAN GUARD Vehicle Protection, URBAN GUARD Vehicle Protection Plus, Concierge Service, Energizing Package, Energizing Package Plus.
Dick Dyer & Associates will provide more information upon request. Not all vehicles are affected.
Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied. All vehicles are subject to prior sale. Excludes all options, taxes, title, registration transportation charge and dealer prep fee. Not all loaner demonstrators are available to be sold. All loaner demonstrators will be subject to mileage and availability. Actual vehicle specifications may vary from those depicted. See associate for details.
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