Mercedes-Benz Key Replacement at Dick Dyer & Associates

Security First: How We Protect You & Your Vehicle

Because of the sophisticated anti-theft features in every Mercedes-Benz, replacement keys from outside the authorized dealer network won’t function with your vehicle. Only the registered owner (or their authorized representative) may order a replacement key from an authorized Mercedes-Benz dealer. At Dick Dyer Mercedes-Benz, we follow all Mercedes-Benz policies to protect you, your vehicle, and your peace of mind.

What You’ll Need to Order & Pick Up a Key

All key orders are audited by Mercedes-Benz. Dick Dyer Mercedes-Benz reserves the right to refuse key replacement if documentation is incomplete, ownership can’t be verified, or if anything about the request seems suspicious.

Frequently Asked Questions (FAQ)

• How do I order a spare or replacement key?
  • Visit our Service Department in person with payment in advance, your current vehicle registration and/or the title, and valid photo ID (driver’s license, passport, or state ID).
• Can I order a key over the phone?
  • No. All key orders must be initiated in person at our authorized Mercedes-Benz dealership.
• Do long-time customers get exceptions?
  • No. These requirements apply to everyone. It ensures consistency, vehicle security, and safeguards your investment.
• Can a key be reprogrammed to another vehicle or used after programming?
  • No. Each key is permanently coded to your vehicle’s unique VIN and cannot be reused for another car.
• Can someone else order or pick up the key for me?
  • Yes, if they have a signed, dated authorization from you, plus your vehicle registration and your photo ID. For certain models, the vehicle must also be brought in for pickup.
• Why might I need to bring the vehicle in?
  • Key synchronization or programming must be done by a factory-certified technician. Also, physical possession of the vehicle is another layer of security during pickup.
• Do you stock replacement keys in the Parts Department?
  • No. Every replacement key is custom programmed for your specific VIN and order. We do not carry generic spares. *with questions on this, contact our Parts Center 803-786-8888. 
• Can you ship my replacement key to me?
  • No. For security, new keys must be picked up in person at Dick Dyer Mercedes-Benz.

Why Choose Dick Dyer Mercedes-Benz for Key Replacement

• Genuine Mercedes-Benz Expertise: Our technicians are factory certified and fully trained in all Mercedes-Benz key systems—from traditional keys and fobs to advanced keyless entry.
• Precision & Certified Tools: We use the latest official diagnostics and programming tools to ensure every replacement key works exactly as it should.
• Reliable Customer Service: From the first call to pick up, our Parts Department is dedicated to supporting you and ensuring you understand each step.
• Local and Convenient: Located in Columbia, SC—just off Two Notch Road—Dick Dyer is accessible to customers around Aiken, Sumter, Lexington, and beyond.

Next Steps: How to Get Started

1. Come by Dick Dyer Mercedes-Benz at 5825 Two Notch Road, Columbia, SC during Parts Department hours. 
2. Bring current vehicle registration or title, and valid photo ID.
3. If required, bring the vehicle for key programming.
4. Pay in advance for the replacement key.
5. Pick up the programmed key in person once the process is complete.

Dick Dyer Mercedes-Benz

5825 Two Notch Road, Columbia, SC 29223

Parts Dept: (803) 786-8888